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20 May 2000 Kee & Co., Ltd 34 Regent Street London, UK

Dear Sirs:

Thank you for your letter of 20 May in which you lodge a claim for short delivery of 9000 kg of white cement.

We wish to express our deep regret at this incident. We have checked with our warehouse and discovered that part of your consignment was not packed in 5-ply paper bags as specified in the contract. This was due to the negligence of our warehouse staff.

We are most concerned to maintain our long-standing trading relationship. We therefore enclose a cheque for GB￡230 in full and final settlement of your claim.

We trust that this unfortunate error will not adversely affect our future relations.

Yours faithfully,

Tony Smith Chief Seller

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——先生:

五月二十日就缺少9000公斤白水泥提出索賠的來函收悉。

對是次事件，本公司感到非常遺憾。經(jīng)與貨倉負(fù)責(zé)人商討后，發(fā)現(xiàn)錯失是由于員工疏忽，未有按定單要求以五層紙袋包裝該批貨物而引致。 謹(jǐn)隨函敬附230鎊支票壹張，賠償貴公司損失。

本公司希望是次事件不會影響貴我雙方日后的合作。

銷售部主任 托尼.斯密思謹(jǐn)上 2000年5月20日