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從我第一次來到中國,在接著的2、3年里,每一天對我來說都是完全不同的經(jīng)歷。 沒有哪一天我會感到無聊,總有一些新的東西去看、去學(xué)、去體驗。在這篇文章里面,我將聊聊發(fā)生在我身上的一些事情,尤其是前幾年。 當(dāng)我了解了這些事情后,再也不會犯同樣的錯誤了。
第一個例子:工廠的老板
有一次我們?nèi)ド綎|參觀一家瓷質(zhì)釉面磚候選供應(yīng)商的工廠。 一位開著奔馳500的先生來接我們, 他看起來很干凈,穿著得體。 我們通過翻譯問候了這位先生,從機(jī)場到工廠的路上一直和他談?wù)摵痛纱u相關(guān)的各種生意上的事情,直到到了工廠下車后才發(fā)現(xiàn)他只是一個司機(jī),大老板在辦公室等著我們呢。看到了老板之后,我們這些外國人都笑了起來,因為對我們來說實在是太難分辨那是老板還是司機(jī)了,所以我們就想當(dāng)然的把司機(jī)當(dāng)成老板。
說句實話,那個司機(jī)看起來更有老板范,而老板看起來更像司機(jī)!
在西方國家,十有九次,甚至十有十次你可以輕松辨認(rèn)出誰是老板,誰是司機(jī)。但是在中國,我們十次里面可能有八次要弄錯。
第二個例子:食物
每個禮拜我都會邀請辦公室的所有員工(當(dāng)時有6個)出去吃飯,我來買單。因為我是買單的人所以我有權(quán)利選擇餐館和點大部分的菜。每次去到餐館我都會對他們說同樣的話:不要點狗肉、貓肉、驢肉、馬肉、蛇、青蛙和老鼠。有一天我們的司機(jī)(他英語說得不錯)不知道哪里來的勇氣當(dāng)著所有人的面告訴我:“老板,你都不知道吧,你最近幾天都在吃青蛙。”他說得沒錯,我一直以為我在吃雞肉呢!只有這個家伙有勇氣告訴我。如果不知情的話我還是蠻享受的!當(dāng)然從那次事故之后再也沒有點過青蛙了。
第三個例子::漂亮的展廳
大約2000年到2004年之間,我們走訪了很多中國展廳。根據(jù)我們西方的標(biāo)準(zhǔn)來看,大部分的展廳都可以用巨大來形容,有些有四層樓高并且配有電梯,說實話,我們都非常驚訝。我們開玩笑說我們的老板必須來這里親眼看一看,因為如果我們告訴他,身在美國的他們是不會相信的中國展廳有這樣的規(guī)模。我們都想當(dāng)然的認(rèn)為:根據(jù)展廳的規(guī)格,這家公司一定有一個很大、很好的工廠。
在反復(fù)提出多次要求后(他們不愿意帶我們?nèi)スS,除非我們下訂單),我們?nèi)⒂^了他們的工廠并且下了個小訂單。
當(dāng)我們看到工廠后,我們都震驚了!那是一個舊的、看起來很差、亂七八糟的地方。我們問自己:這公司怎么會有一個如此好的展廳和如此差的工廠呢?他們真的是這個工廠生產(chǎn)我們在展廳看到的產(chǎn)品嗎?答案是肯定的,我們親眼看到了這一切。
很多來自美國和其他世界各地的客戶都不愿意花時間去看看他們要買的產(chǎn)品是在哪里生產(chǎn)的。他們只看到了漂亮的展廳,這對他們已經(jīng)足夠了。
另外一件事情也很難解釋(我們每次都會問自己),他們是怎樣在這么舊的工廠里生產(chǎn)出這么好的產(chǎn)品呢?平整、完美的四直邊,拋光很漂亮。
他們在舊工廠里面生產(chǎn)出的產(chǎn)品是怎樣和我們在最現(xiàn)代的工廠里面生產(chǎn)的產(chǎn)品,保持一樣好的外觀的呢?
在你充分分析、理解、檢查和確認(rèn)之前,在你有足夠的證據(jù)去說些事情和行動之前,不要輕易判斷,決定或者開口。
外表是有欺騙性的!
When I came to China the first time and for the next 2 or 3 years every single day was quite a different experience. There was no single day that was boring to me. There was always something new to see, learn or experience. In this article I will talk about real examples of situations that happened to me specially those first 3 years. Later I learned of all these things and became more aware and cautious so I would not make the same mistakes.
Example Number One: The Factory Owner
We went to Shandong Province to visit a factory and potential supplier of glazed porcelain tile. We were picked up by this gentleman driving a very nice Mercedes Benz 500. He looked clean and well dressed. Using an interpreter we greeted the gentleman and talked about different business things related to tile from the airport all the way to the factory just to later find out that the person driving the car was just “The Driver” and the “Big Boss” was waiting for us in his office. When we met the Big Boss, we foreigners laughed among ourselves and said that how difficult was to tell for us if the driver was the owner or not, so we assumed better that he was.
In all honesty the driver looked more like the owner and the owner more like the driver!
In the western world 9 out 10 times or 10 out of 10 times you can very easily tell who is the owner and who is the driver. In China we can easily make the same mistake 8 out of 10 times.
Example Number Tw The Food
Every week I would take all the office employees we had back then (6) to Lunch and I was paying with my own money. Since I was the one paying I selected the restaurant and most of the dishes. Every single time we arrived to the restaurant I always said the same to them: Do not order dog, cat, donkey, horse, snake, frog or rat. One day our driver (Who spoke English well by the way) he had the guts to say in front of everyone and tell me: Boss you have been eating Frog the last couple of days and you didn’t even notice. He was right I thought I was eating chicken but nobody had the guts to tell me. So as long as I didn’t notice and I liked it, no problem! After that incident never ever frog was ordered again.
Example Number Three: The Nice Showroom
We visited many showrooms back in the early years of 2000 (Around 2002 to 2004). Many of them were huge according to our western standards. Some even had 4 floors and electric stairs. To be honest with you, we were very impressed. We joked and said that our Boss from America had to come here to see this by himself because they will not believe us in America, if we told them the sizes of these showrooms in China. We all said: According to this showroom I bet this company has a huge or very nice factory.
After requesting several times to visit their factory (They did not want to take us unless they had an order from us) we went to visit their factory and placed a small order.
We were all in shock when we saw the factory! It was old, bad looking, disorganized, etc. We asked ourselves: How can this company have such a nice showroom and such a bad plant? Are they really making the products that we saw in the showroom in this factory? And the answer was YES! We saw it with our own eyes.
Most buyers from America or many parts of the world do not take time to go see where the products they are going to buy are manufactured. The only see the nice showrooms and to them it is enough.
Another thing that was extremely hard to explain was (And we asked ourselves every time) How can they make such a good product from this old factory? Perfectly square, flat and well polished?
How can they make a product as good looking as ours with this old factory than we with the most modern plant?
Do not judge, decide or open your mouth until you analyze, understand, confirm and check that you have enough evidence to say something or take action.
Looks can be deceiving!
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